Returns & Exchanges

Returns & Exchanges

We want you to feel confident shopping with Norezai. Please review our return and exchange policy below.

Return Policy Overview

At Norezai, we hope you love every piece you order. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

To be eligible for a return, items must be unused, unworn, unwashed, undamaged, and returned in their original condition with all tags and packaging included.

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Eligible Items

Items must be unworn, unwashed, undamaged, and returned with original tags and packaging.

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30-Day Window

Return or exchange requests must be submitted within 30 days after your order is delivered.

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Approval Required

Please contact us before sending any item back. Unauthorized returns may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return or exchange.

  • Items that have been worn, washed, altered, damaged, stained, or scented
  • Items without original tags, labels, or packaging
  • Final sale items or clearance items marked as non-returnable
  • Gift cards, promotional items, or free gifts
  • Intimate apparel, swimwear, bodysuits, or accessories for hygiene reasons

How to Start a Return or Exchange

To request a return or exchange, please contact our customer support team before sending your item back. This helps us review your request and provide the correct return instructions.

Please include the following information:

  • Your order number
  • The email address used at checkout
  • The item you would like to return or exchange
  • The reason for your return or exchange request
  • Photos if the item is damaged, defective, or incorrect

Exchanges

We accept exchange requests for eligible items, depending on product availability. If you need a different size, color, or style, please contact us within 30 days of delivery.

If the requested replacement item is unavailable, we may offer a refund, store credit, or another suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process and post the refund to your account after it has been issued.

Original shipping fees, return shipping fees, customs duties, taxes, and other service fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service when returning your package. Norezai is not responsible for returned packages that are lost, damaged, or delayed in transit.

Please do not send your return package before receiving return instructions from our customer support team.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging.

After reviewing your request, we will provide a suitable solution, which may include a replacement, exchange, refund, or store credit.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible after placing the order. Once an order has been processed, packed, or shipped, we may not be able to cancel or modify it.

If your order has already shipped, you may request a return after receiving the package according to this policy.

Need Help With a Return?

Please contact us before returning any item. Our support team will review your request and provide return instructions.

Email: eckstein@myxelarvin.shop

Phone: (540) 529-7299

Store Address: 4846 Miramar Dr, Madeira Beach, Florida 33708, United States

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